Privacy Policy

2. How we use information

Casino Midas may use personal information for purposes connected with providing and managing the website and casino services. We seek to use information fairly and only where there is a suitable business, service, security or legal reason to do so.

• Creating, administering and securing your account.
• Processing and recording deposits, withdrawals, wagers and other transactions.
• Confirming identity, age and account ownership where checks are required.
• Conducting anti-fraud, anti-money-laundering, security and risk assessments.
• Detecting and preventing unauthorised access, cheating, abuse, collusion and other harmful or unlawful activity.
• Providing customer support, responding to questions and resolving complaints.
• Operating, maintaining, testing and improving the website and its features.
• Understanding website use and improving content, performance and user experience.
• Sending service-related messages, including account, security, transaction and operational notices.
• Sending marketing communications where permitted and where you have provided the relevant consent or otherwise have a lawful basis to receive them.
• Meeting applicable legal, regulatory, accounting, record-keeping and responsible gambling requirements.
• Establishing, exercising or defending legal rights and managing disputes.

Where practical, we may combine information from different parts of the website or from service providers to help keep accounts secure, identify unusual activity and provide consistent support. We do not use personal information for purposes that are materially unrelated to the reason it was collected unless a further use is permitted or required.

Sharing information

We may share relevant information with service providers that help operate the website, provide payment or verification services, host or secure systems, deliver communications, analyse website performance or provide customer support. These providers are expected to handle information for the services they provide and to apply appropriate safeguards.

Information may also be shared where necessary for fraud prevention, security, legal compliance, dispute handling or the protection of players and other people. We may respond to valid requests from authorised bodies or other parties where disclosure is permitted or required. We do not sell personal information as a general business practice.

International handling

Some service providers or systems used to operate an online casino may be located outside Australia. Where personal information is handled in another country, we take reasonable steps to support appropriate protection and to use the information consistently with this Privacy Policy and applicable requirements.

4. Your privacy rights and requests

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights can be subject to reasonable exceptions, identity checks, legal obligations, security needs and the need to protect other people’s information.

• Access: ask for information about the personal data we hold about you and, where appropriate, request a copy.
• Correction: ask us to correct or update information that is inaccurate, incomplete or out of date.
• Deletion: ask us to delete your personal information where it is no longer needed or where deletion is otherwise available. Some information may need to be retained for legal, security, dispute or record-keeping purposes.
• Marketing consent: withdraw your consent to marketing communications at any time. You can also use an unsubscribe option in a marketing message where one is provided.
• Restriction or objection: in some situations, ask us to limit or stop particular uses of your information, subject to applicable requirements and operational needs.

How to make a data request

To exercise your access, correction or deletion rights, or to withdraw consent to marketing, contact support@midascasino.win. Please describe your request clearly and include enough information for us to identify your account. We may ask for reasonable verification before acting on a request, especially where the request involves account information or identity documents.

We will review privacy requests and respond within a reasonable timeframe. If we cannot complete a request, or if an exception applies, we will explain the position where we are able to do so. Closing an account does not automatically remove every record associated with it, particularly where information must be retained for legal, security or transaction purposes.

Marketing preferences

You can choose not to receive promotional communications by withdrawing your marketing consent or following the unsubscribe instructions in a message. You may still receive important non-promotional communications about your account, transactions, security, service changes or other matters necessary to provide the website.

Updates to this policy

We may update this Privacy Policy when our services, information practices or legal obligations change. The updated version will be made available on the website and will apply from the date shown or from the time it is posted, where no separate date is given. We encourage you to review this page from time to time.